The legal community – including attorneys, private practices, large firms, legal personnel – maintains a particularly heightened need for secure IT services. Between their highly confidential files, complex databases, trusted client information, detailed research, and meticulous logging of hours, a successful law firm rests heavily on reliable IT. As such, local law firms, from smaller boutique law practices to larger firms, are finding it increasingly more important to trust their IT needs with a reputable IT company. Many small to medium-sized legal firms rely on an in-house staff member to handle all of their IT issues, including disaster recovery, software upgrades, and backups. Others turn to third-party IT services, which often provide a la carte pricing for IT repair services. Unfortunately, both of these options can lead to significant downtime and decreases in productivity when crashes and system failures occur. As a result, the need for proactive, full-service business IT solutions, coupled with the cost savings and advantages of secure, reliable IT networks, becomes too great to ignore.
Moore & Rutt is a law firm located in Georgetown, Delaware, serving clients statewide in all areas of law practiced by the firm. Areas of practice are extensive and include real estate law, civil litigation, criminal law, will and trusts, business law, estate administration, and municipal law, to name a few. Founded in 1990, the firm currently has seven attorneys, two offices, and a strong support staff. The team at Moore & Rutt handles thousands of cases each year, working beyond the traditional 9 to 5 hours to meet the needs of their clients to the best of their ability.
The staff at Moore & Rutt was relying on a third party resource to manage their IT needs. Unfortunately, according to Moore & Rutt Legal Assistant Marie Sowinski, their needs were not being attended to with the dedication, foresight, and reliability that they had hoped for. “When Moore & Rutt was using a third party resource for its IT needs, there were times when the server would be down for hours, or sometimes days, at a time. Naturally, productivity decreased substantially when that would happen,” said Sowinski.
In order to secure a relationship with IT experts that could provide proactive business solutions, Moore & Rutt began looking for other options. Part of that search included selecting a company that could not only handle their daily IT needs, but could also help their dual-office firm continue to progress with the future of business IT while handling any current issues that may arise with little to no interruption to work flow.
The Choice: Cards Technology
After interviewing several companies, Moore & Rutt found the best fit with the team at Cards Technology. According to Sowinski, Cards Technology “proactive approach made a lot of sense and has served us well. It was obvious that they love what they do and are very knowledgeable.” In addition, the team at Moore & Rutt was impressed with Cards Technology’ comprehensive approach to IT. Instead of the traditional ‘fix it when it’s broken’ formula, Cards Technology works with businesses to establish and plan detailed IT solutions that aim to prevent problems rather than idly wait for them to arise. Cards Technology is also available to their clients 24/7, 365 day a year, a selling point that was crucial for a multifaceted law firm that sees workload overflowing into nights and weekends. With a history of decreased productivity as a result of system failures and crashes, Moore & Rutt was pleased to find a company that guarantees little to no loss of workflow as a result of IT failures.
Since 2012, Moore & Rutt has maintained a successful relationship with Cards Technology, enjoying over two years of increased productivity as a result of the business IT solutions provided by Cards Technology. In addition, the continuous and open flow of communication between all members of the Moore & Rutt staff and Cards Technology allows for constant updates and immediate resolutions to problems that may arise. “After hiring Cards Technology, we have noticed a significant increase in productivity due to the fact that Cards Technology monitors our system and is on top of it when things do go bad. Down times have been few and far between. Their response time is phenomenal,” reports Sowinski, concluding that “we have found the technicians to be very friendly and helpful, and we are happy that we made the move to Cards Technology.”