We all know the importance of IT support for “keeping the lights on.” And practical IT tasks are necessary for daily operations. However, you can’t underestimate the need for a balance between practicality and strategy. Many IT providers are adept at the support portion, but what about help with strategic IT goals? As your business evolves, you need to leverage technology to not only maintain your business but to help you grow.
The team at Cards Technology has developed an IT support system that combines a practical and strategic approach to IT management.
Here are the 4 ways that Cards Complete can help your company be more strategic:
- A stable IT environment
If you are constantly working to identify, troubleshoot and fix problems, you can’t possibly have time to analyze business objectives or think about growth goals. Cards Technology takes a proactive approach to IT support management, stabilizing your IT environment so that daily productivity runs smoothly. You are then better able to focus on business intelligence from IT, and can prioritize strategic initiatives since you don’t have to worry about a vulnerable network.
- Identify short and long term goals
Have you sat down with your IT provider to discuss future business objectives? Part of the Cards Technology discovery process includes a thorough analysis to determine how you generate revenue, and the impact your current approach to IT support has on your bottom line. It is essential to understand what you are doing in your business in the next 12-18 months to ensure your technology can support it.
- Simplify systems
Many Delmarva small businesses have more than a handful of different IT systems, and most of these disconnected systems don’t work well together. Cards Technology evaluates your overall environment and creates an IT support solution for Delmarva businesses that eliminates redundancy and integrates functions into one collaborative system.
- Leverage data
It’s one thing to have a working database, but another to actually use the data in a cohesive and strategic manner. While many companies like the software they’re using, they find the reporting aspect is lacking. The experts at Cards Technology use industry research to identify options for custom tailored reporting. By recommending a bolt on to their current software, important metrics can be found in one central dashboard, and for an additional expense of a few hundred dollars, instead of thousands.
An experienced IT solutions provider can help create your path towards a more strategic approach to technology. So what crucial things should you check against when evaluating providers?
Start with asking IT support providers these key questions:
- How long has the organization been in business?
- What is the skill and pay level of the technicians?
- What’s the average response and resolution time?
- Are issues fixed remotely or on site?
- Who is your main point of contact?
- How involved is the owner of the company?