We promote the highest level of respect for our teammates and our clients in a fun-filled and relaxed environment. We encourage innovation and empower our team members to make their career dreams reality. In addition, we offer above market-level salaries, full health care coverage, work-at-home/telecommuting availability, paid vacations, and employer contribution to retirement programs.
Client Success Manager
Salary Range: $85,000 – $110,000
The Client Success Manager (CSM) is responsible for managing clients and their business for maximum client success. CSM’s meet with the owners and executives of our client companies on a regular basis. The meetings should be non-technical so that the client recognizes the value they receive and are eager to attend regularly.
Education & Experience Requirements include:
- 3 years of related experience or equivalent combination of education and experience.
- Knowledge of Microsoft business productivity products: Windows, Office, Teams, etc. and more importantly, how they are used in a business to improve an organization’s capabilities.
- Experience as a systems engineer, help desk technician, project manager, or similar roles are preferred.
- B2B sales experience is preferred.
To learn more about the position and to apply, click the links below.
Network Solutions Engineer
Salary Range: $100,000 – $120,000
We expect the Network Solutions Engineer to lead the scoping, execution, and overall coordination of IT implementation projects involving on-premise and cloud-based client-customer facing systems. This position requires a highly motivated person that is capable of self-leading the projects and delegating necessary tasks. The Network Solutions Engineer will also provide high level technical assistance to the service department as needed.
Education & Experience Requirements include:
• 3 Years of Help Desk Support experience, preferably within an MSP.
• 3 Years of IT Project Implementation experience, preferably within an MSP.
• BS/BA or industry certifications such as MCSE, CCNA, etc.
To learn more about the position and to apply, click the links below.
Helpdesk Technician – L1
Salary Range: $40,000 – $55,000
The Helpdesk Technician L1 is responsible for handling first level support service requests in a professional and timely manner. This relates to support of all basic technology to include: workstations, servers, printers, networks, and vendor specific hardware and software.
Education & Experience Requirements include:
• 1 year of IT Helpdesk experience
• Advanced understanding of operating systems, business applications, printing systems, and network systems.
• Diagnosis skills of technical issues.
• Business awareness: specific knowledge of the customer and how IT relates to their business strategy and goals.
To learn more about the position and to apply, click the links below.
Helpdesk Technician – L2
Salary Range: $60,000 – $80,000
The Helpdesk Technician L2 iis responsible for handling second level support service requests that relates to support of all basic technology to include: workstations, servers, printers, networks, and vendor specific hardware and software. The L2 technician will also create and maintain documentation, as well as, handle escalations from L1 technicians.
Education & Experience Requirements include:
• 5 years IT experience
• 3 years of MSP experience, preferred
• Advanced understanding of operating systems, business applications, printing systems, and network systems.
• Diagnosis skills of technical issues.
• Business awareness: specific knowledge of the customer and how IT relates to their business strategy and goals.
To learn more about the position and to apply, click the links below.