Missed phone calls can be missed opportunities. But you can’t always be at your office, and dropped calls or quality issues are frustrating for your clients, vendors and staff. When you want to be confident that you’ll receive high-quality calls, no matter where you are, a hosted voice solution can be exactly what you need.
Service won’t be an issue because our provider has 99.99% uptime and 99.85% customer retention. Plus, hosted voice solutions have a failover system ensuring there are no dropped calls. With 24/7/365 proactive monitoring and alerts, your system is fully supported to provide quality service for your business.
Other features can send office calls directly to your cell phone, and apps make it appear as if you’re calling from your office. You can choose to have voicemails delivered to your email inbox, and home office phones can be installed as well.
Reporting around your phone system, like how many calls were missed and answered will be available. You’ll know how long people were on calls and be able to check in on your team to make sure that they are hitting their sales call targets using the centralized, easy-to-use communication dashboard.
As a result, instead of just having phones, you’ll have a system that streamlines communication and helps reduce costs through utilizing available features such as pooling lines between locations to lower communication bills.
Of course to really increase productivity and not hinder it your employees will need the right training. When we install phone systems, we guide teams on how to use them so there are fewer problems and support calls in the future. There is nothing worse than implementing new technology without proper training since it often results in reduced productivity and lowered staff morale.