Sam Card, CEO of Cards Technology, explains IT Managed Service Providers.
In the world of IT, an MSP or Managed Service Provider – is a third party IT Support company. An IT MSP coordinates and manages all or part of a business’ IT systems and networks. They also remotely manage the company’s systems and IT assets at their customers’ premises. The variety of services MSPs provide can range drastically based on the identified gaps and needs of the business itself. Services can include the monitoring of your IT network to being responsible for all repairs, updates and patches, as well as providing new software, hardware, infrastructure, cloud services, and staff resources.
In general the Managed Service Provider (MSP) provides outsourced IT services for companies in an effort to make their IT more effective and efficient. This is so companies can focus their efforts on their core operations. MSPs also serve as partners to their clients allowing them to reap the benefits of the latest technology without researching and purchasing it themselves. In addition, companies can utilize the expertise of their MSP to better strategize the most effective use of IT to meet their business objectives.
Managing technology and all of its users is a task that needs to be done daily. Yet, despite technology’s critical importance in keeping your business and systems running smoothly, effective management is often overlooked. Your staff is overrun with other business critical tasks leaving IT management lower on the priority list or to a team with limited resources and time.
Working with an MSP is completely different than utilizing a pay by the hour IT company for sporadic assistance. That IT Support model is often referred to as “break-fix,” because businesses only reach out when problems arise or things break. When working with an IT MSP, you avoid many costly issues because with this support model you are utilizing proactive monitoring which leads to prompt resolution as opposed to waiting and reacting to a problem once it arises.
Whether you need a new user added to your network, help with an application, have login issues or need server software updated, you will need an IT support team. Who can you call? Cards Technology. We proactively maintain your IT environment, guide your decision-making process and provide knowledgeable answers and expert help when you have a question or request.